Host / Hostess

Hive Collective • West Palm Beach, FL

7d

About The Position

The Host/Hostess is responsible for greeting guests warmly and enthusiastically, managing reservations, and ensuring a smooth flow of guests at the front of the restaurant. This role is essential in creating a welcoming atmosphere and providing an exceptional first impression of Hive Collective. As a Host/Hostess of Hive Bakery & Cafe, you create the most important critical moment of our guest’s experience.

Requirements

• Minimum age as per state requirements
• High school diploma or GED preferred
• Professional attire and appearance in line with Hive Collective standards; Note: Attire and appearance standards may vary between Breakfast/Lunch and Dinner shifts
• Warm and welcoming communication and social skills
• Knowledge of food safety and handling standards
• Ability to work closely with staff in a fast-paced environment
• Able to work at approximately 36-inch table
• Able to bend, stoop, and perform tasks in confined areas
• Flexibility in scheduling, including weekends and holidays
• Ability to read and understand English; basic math and computer skills
• Able to lift and carry trays, food, and beverages safely (up to 50 pounds)
• Ability to stand and walk for 8-10 hour shifts

Responsibilities

• Greet and acknowledge guests warmly
• Manage guest flow and seating
• Maintain a warm and friendly demeanor, providing an amazing first experience and WOW moment for our guests
• Create an exceptional experience at the reception desk and waiting areas
• Escort guests to tables, present menus, and provide menu tours
• Accurately quote wait times and maintain the wait list
• Communicate guest requests, complaints, and feedback to management promptly
• Manage the reservation portal to maximize seating and reservations
• Review reservation lists and coordinate with managers for optimal guest flow
• Assign parties to appropriate sections and/or servers
• Answer phones professionally and courteously, managing reservations in OpenTable
• Maintain cleanliness and organization of the host area
• Communicate with management regarding guest needs and concerns
• Coordinate with the team to accommodate special events and large parties
• Train and develop junior hosts, providing direction as needed
• Ensure fair and even distribution of covers among the service team
• Maintain operational standards as outlined in the training manual and employee handbook
• Complete opening, side, and closing duties as per standard operating procedures
• Respond quickly to spills and ensure safety in the dining room
• Stay informed about special events, menu changes, and guest requests
• Maintain situational awareness of the restaurant, including server abilities, kitchen status, and special guests
• Maintain clean, pressed uniform and professional appearance

Benefits

• Dynamic and supportive work environment that values and prioritizes God, family, and work.
• Opportunities for professional growth and development.
• Engaging and collaborative company culture.
• 50% Hive Collective employee discount for you and immediate family members.
• No work on Sundays

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED