Host/Hostess Hiring

Software Hiring Website•Leawood, KS

10d•Onsite

About The Position

The host is a friendly and energetic team member. The host provides guests with their first and last impressions of Lapez Mod Mex. They are responsible for controlling the flow of the restaurant and for managing the waitlist.

Requirements

Must be at least 17 years of age
Clean and hygienic appearance
Ability to communicate open and clearly
Ability to stand and stay focused for extended periods of time
Ability to work nights, weekends, and holidays

Responsibilities

Genuinely welcome all guests into the restaurant as they walk in the door
Responsible for maintaining a presence at the host stand
Seat guests at tables by following a fair rotation and a floor chart set forth by the Manager on Duty (MOD)
Answering telephone calls and fulfilling those calls as necessary
Develop and maintain a comprehensive knowledge and understanding of Lapez and its standards, procedures, products, and services
Manage the waitlist for the restaurant when necessary. Accurately quote wait times
Anticipate the guests needs or preferences by recognizing facial and indirect cues
Listen to guests, understand their needs and concerns, do your best to accommodate
Communicate openly, clearly, and positively to guests, co-workers, and managers
Maintain contact with the serving staff, kitchen staff, management and guests to ensure that dining details are handled properly, and customers’ concerns are addressed
Protect guests and the establishment by knowing and following sanitation, safety and alcohol control policies
Embrace the teamwork philosophy by striving to assist other team members
General and basic housekeeping duties around the restaurant including but not limited to sweeping floors and sidewalks, sanitizing seats, cleaning windows, stocking restrooms, etc.
Leave the guest with a positive message by acknowledging guests as they leave with a thank you and a smile