Host/Hostess, Jazz Playhouse

Sonesta International Hotels Corporation•New Orleans, LA

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Host/Hostess is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner. Job Description Key Job Functions Greets guests, escorts them to tables, and provides menus in a timely fashion Performs proper checkout at the end of shift as outlined inside work checklist Follow all appropriate systems outlined in the Service Manual Maintain service standards set forth in the Service Manual Follows guidelines for guest recovery, as necessary Responsible for the cleanliness and maintenance of service area and tools Must return all items to their properly zoned location Must use tools in the proper manner as outlined in the Service Guidelines Attends all ongoing training sessions Assists in the training and mentoring of new staff Follow all prescribed systems of organization and cleanliness Maintain levels of quality and service as outlined in the service manual Complete all before, during and after shift paperwork Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. Build solid relationship with your Colleagues Treat colleagues with respect and dignity Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: G reet or welcome everyone, warmly with a smile U se eye and ear contact and guest’s name E stablish/anticipate needs S olve and own all requests/complaints T hank everyone

Requirements

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills – writes clearly and informatively
Appropriate professional appearance and demeanor.
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
Completes work in timely manner.
Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
Asks for and offers help when needed.

Responsibilities

Greets guests, escorts them to tables, and provides menus in a timely fashion
Performs proper checkout at the end of shift as outlined inside work checklist
Follow all appropriate systems outlined in the Service Manual
Maintain service standards set forth in the Service Manual
Follows guidelines for guest recovery, as necessary
Responsible for the cleanliness and maintenance of service area and tools
Must return all items to their properly zoned location
Must use tools in the proper manner as outlined in the Service Guidelines
Attends all ongoing training sessions
Assists in the training and mentoring of new staff
Follow all prescribed systems of organization and cleanliness
Maintain levels of quality and service as outlined in the service manual
Complete all before, during and after shift paperwork
Other duties and responsibilities may be assigned.
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: G reet or welcome everyone, warmly with a smile U se eye and ear contact and guest’s name E stablish/anticipate needs S olve and own all requests/complaints T hank everyone