Host/Hostess

Aparium Hotel Group-posted about 1 month ago

Part-time • Entry Level

Atlanta, GA

501-1,000 employees

Accommodation

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As the gate keeper to our venues, you play an integral part of a team of hospitality professionals in our gorgeous, historic building. You work collaboratively with the team to ensure the arrival experience is personalized and memorable and you orchestrate the evening like a talented conductor. Join a respectful and progressive environment that values what people bring to the team and encourages everyone to participate in the process.

Uphold and model the company's principles of People, Place and Character, driving collaboration, intuition, and trans-local hospitality.
Assist in all aspects of a guest's experience from beginning to end by extending a friendly greeting in an inviting environment, ensuring proper set-up the host stand, reviewing reservations and making recommendations as to the setup of the room, executing on requests in a friendly and timely manner, ensuring satisfaction throughout and adjusting as necessary
Participate in daily line ups and quarterly all staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities
Inspect the cleanliness of each section of the dining room and the private dining rooms and make necessary improvements as well as check each table prior to opening to ensure its properly set
Pick up the daily menus and insert them properly in their covers; and inspect every menu and list to ensure their condition and appearance
Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day
Know the server stations, their daily assignments, their personal timing patterns, and their maximum workload capacity, and of course balance and close shift properly
Answer telephones according to hotel standard and take reservations or provide information regarding the restaurant or any other hotel service
Carry trays, bus, and reset tables with linen, china, glass and silver as needed; complete side work assigned by manager
Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed
Communicate effectively with the F&B and Culinary teams to ensure all guests get their food as ordered in timely fashion
Assist in other areas of the F&B Department as needed.

Passion for the People, Place and Culture of our community, love of Restaurants and Guest Service also required
Minimum of one (1) year experience as a Host in either a free-standing or hotel restaurant.
Experience with taking, making, and executing reservations in a reservation platform
Basic computing skills in Word, Excel, and Outlook.
TiPS Alcohol service certification and SafeStaff Certificate of Completion, or ability to obtain such within 30 days of hire
Must meet local age requirements in order to serve alcohol
Available to work a flexible schedule to include nights, weekends and holidays
Fluency in English both verbally and non-verbally
Weekend availability
Ability to continuously stand and/or walk for the majority of a shift, including negotiating wet tile floor and steps
Fine motor coordination is needed to pour beverages, decorate cocktails and folding napkins
Ability to roll and/or carry tables and chairs when needed
Ability to lift and/or carry a 30 lb. tray, crate or box
Ability to carry over shoulder occasionally
Utilize hand and elbow movements for polishing glassware, silver, setting up tables, shaking, pouring and mixing drinks
Excellent sight and balance needed for negotiating varied floor surfaces
Ability to handle lighted candles and hot fluids (coffee and tea)

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