Host/Hostess-Wyndham Deerfield Beach Resort

Wyndham Deerfield Beach Resort•Deerfield Beach, FL

61d

About The Position

This is an exciting opportunity for those looking for a dynamic and rewarding position in hospitality. As Host, you will be the face of our organization and will be responsible for providing a warm welcome to guests as they arrive. You will be the first point of contact for our guests, responsible for creating a positive first impression and setting the tone for their entire experience. You will be expected to provide excellent customer service and ensure that guests enjoy their time with us. If you possess a friendly and outgoing demeanor and have a passion for hospitality, this is the perfect role for you!

Requirements

A friendly and enthusiastic demeanor
Ability to relate to customers
Ability to multi-task
Ability to work in a fast-paced environment
Excellent customer service skills
Ability to uphold company standards
Ability to take initiative
Ability to problem solve
Good communication skills
Ability to work under pressure
Ability to manage time efficiently
Ability to work independently and as part of a team
Knowledge of restaurant policies and procedures
Knowledge of food safety guidelines
Knowledge of food and beverage menus
Knowledge of restaurant POS systems
Ability to understand and carry out verbal and written instructions
Ability to stand for long periods of time
Ability to lift and/or move up to 25 pounds

Responsibilities

Greet guests upon their arrival and provide them with menu suggestions
Show guests to their tables and provide them with silverware, napkins, and condiments
Ensure tables are set up properly and stocked with necessary items
Monitor the dining room to make sure it is clean and tidy
Assist servers with food and beverage orders
Resolve customer complaints in a professional manner
Respond to customer inquiries in a helpful and friendly manner
Ensure all guests are seated and served in a timely manner
Manage reservations and seating arrangements
Ensure all guests feel welcome and comfortable
Ensure all guests receive outstanding customer service
Assist with closing tasks such as counting money and locking doors