Host/Hostess

The Ballantyne Hotel & Spa, Charlotte•Charlotte, NC

About The Position

As a Restaurant Host, you will be the first point of contact for our guests, setting the tone for their dining experience. Your role is crucial in ensuring smooth operations and creating a welcoming atmosphere. As the first person to greet and welcome guests, the restaurant host is a critical link to guest satisfaction. The host greets and seats guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner that results in maximum satisfaction. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

Requirements

Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Strong organizational and time management skills.
Positive and outgoing personality.
Basic computer skills and knowledge of reservation systems.

Nice To Haves

Previous experience in a restaurant or hospitality setting is preferred.

Responsibilities

Greet guests warmly and professionally upon arrival.
Seat guests promptly and efficiently, considering their preferences and party size.
Manage wait times and inform guests of estimated wait times.
Answer guest inquiries and address concerns promptly.
Assist with special requests and dietary restrictions.
Manage reservations and maintain accurate records.
Confirm reservations and update the reservation system.
Handle cancellations and modifications efficiently.
Monitor restaurant capacity and seating arrangements.
Assist with table setups and resets.
Maintain cleanliness and organization of the host stand and waiting area.
Coordinate with the waitstaff to ensure smooth service.
Assist with other restaurant duties as needed, such as bussing tables or food running.
Adhere to all hotel policies and procedures.