Outlet 1 Host/Hostess-FT- AM

HEI Hotels & Resorts•Alpharetta, GA

1d•Onsite

About The Position

Inspired by the mythical land of Avalon, where the experience of the “Good Life” is ever-present, The Hotel at Avalon arrives — a grand reimagining of resort environment, where guests are immersed in the timeless art of living well. Here at the Hotel at Avalon, the "Good Life" is ever present in our benefits of becoming an associate! In addition to our Company's medical, dental, vision, and retirement benefits, Hotel at Avalon associates also enjoy free lunch or dinner during your shift in our Associate Cafe, free gated on-site parking, provided uniforms, and discounted dry cleaning rates on-site. In addition, you and your family have access to Marriott's discounted hotel room program at thousands of Marriott locations around the world. "Think of us as a guide to the extraordinary, a gateway to the unconventional, a beacon of good taste". Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.

Requirements

Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
Ability to remember, recite and promote the variety of menu items.
Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.
Maintain proper set-up of dining room.
Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.