Host/ Hostess
About The Position
Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts. Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests. We offer Hilton Team Member benefits for all employees. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
Requirements
- High school diploma or equivalent preferred.
- Ability to provide top-notch customer service in a fast-paced environment.
- A positive attitude and ability to work well under pressure with all restaurant staff.
- Able to work in a standing position for long periods of time.
- Able to safely lift and easily maneuver trays of food when necessary.
- Willing to follow instructions and ask questions for clarification if needed.
- Able to handle money accurately and operate a point-of-sale system.
- Able to work in a busy restaurant environment.
Nice To Haves
- Restaurant experience a plus.
Responsibilities
- Greeting guests as they enter in a friendly and professional manner.
- Providing guests with menus and answering any initial questions.
- Seating guests at tables
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Engaging with guests to ensure they're happy with food and service.
- Answering phone calls, taking reservations, and answering questions.
- A knowledge of the menu.
- Assist in running food
- Assist in bussing and pre-bussing tables.
- Assist in taking and running In Room Dining Orders.
- Providing great customer service.
Benefits
- Hilton Team Member benefits for all employees.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
