Host/Hostess - Wakulla Springs

Guest Services-posted 10 months ago
Entry Level
Wakulla Springs, FL
1,001-5,000 employees
Food Services and Drinking Places
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Wakulla Springs, managed by Guest Services, is now hiring Host/Hostess! The Host is responsible for making reservations and greeting guests. The pay for this position is $12.00/hour + a percentage of tips from the servers. The Host is responsible for making reservations and greeting guests when they arrive at the unit. The Host also seats the guests and makes sure that they are satisfied. The Host is responsible for giving the guests a good first impression of the unit by greeting them in a friendly manner.

  • Greet customers in a positive and welcoming manner.
  • Acknowledge customers in a friendly manner upon their exit, inviting them to return.
  • Anticipate the customers' needs, and respond appropriately with a sense of urgency.
  • Answer telephone and direct calls where necessary. Make reservations, answer questions, and give directions patiently and warmly.
  • Escort customers to their tables and assist in seating; present menus according to unit guidelines.
  • Resolve customer issues, ensuring customer satisfaction. Alert management when needed.
  • Clean and organize lobby area and host stand.
  • Complete closing duties as assigned.
  • Be familiar with all unit services/features and local attractions/activities to respond to customers' questions accurately.
  • Maintain awareness of safety issues, and report them immediately to your manager.
  • Partial High School education; High School Diploma/G.E.D. equivalent preferred.
  • Strong customer service abilities; actively looks for ways to assist customers and coworkers.
  • Ability to recognize when a problem has occurred and communicate it to management.
  • Ability to remain organized and ability to multi-task in a fast-paced environment.
  • Medical
  • Dental
  • Vision
  • 401K savings program
  • Paid time off
  • Employee discounts at recreational and lodging facilities nationwide
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