HOST/HOSTESS PT

Springboard Hospitality • Jackson, WY

87d • $18 - $20

About The Position

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey—inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Requirements

• 3+ months to one full year of employment in a related position with this Company or other organizations.
• Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
• High school or equivalent education.
• Demonstrate a working knowledge of all property safety and security procedures.
• Must be service oriented with excellent customer service and sales skills.
• Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language.
• Must be energetic and outgoing.
• Must possess excellent interpersonal and organizational skills.
• Must be able to follow directions with attention to detail, speed and accuracy.
• Must be a team player with the ability to work under minimal supervision.
• Must be able to multi-task in a fast-paced work environment.
• Must be able to understand and work with basic financial information and solve basic arithmetic problems.
• Must be able to type 45 wpm and have the ability to input data and access information on the computer.
• Must have proficient working knowledge of Microsoft Office, Opera; preferred.
• Must be able to exercise confidentiality and discretion.

Responsibilities

• Maintain proper set-up of the dining room.
• Conduct daily roll call meetings with the service staff.
• Supervise all service personnel in the absence of the outlet manager to maintain OLS service standards and guest satisfaction.
• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
• Visit tables and engage guests in pleasant, friendly conversation reconfirming with the guest that the food, beverage and service is to their satisfaction.
• Communicate any guest requests to the appropriate service staff and follow up to ensure guest satisfaction.
• Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.
• Receive, record and make any necessary arrangements for outlet reservations and special functions scheduled in the outlet.
• Maintain an accurate reservation system ensuring that all reservations are complete with the name of the party, telephone number, address and any special billing arrangements.
• Provide administrative support for the outlet manager, such as maintaining personnel files, filing menus, and depositing guest checks with the finance department.
• Assist with food and beverage service, as required.
• Carry coffee pots and beverages throughout the room, refilling guests' cups and glasses as requested.
• Know and use 'Suggestive Selling' techniques.
• Perform special projects and other responsibilities as assigned.

Benefits

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance
• Employee Rates at all of Springboard Hospitality's 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED