Host/Hostess - Part Time, Gordon Ramsay Steak

Caesars Entertainment • Kansas City, MO

347d

About The Position

The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant's first and last impression and must make sure guests thoroughly enjoy their dining experience.

Requirements

• Ability to read, write and understand English
• Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management
• Maintains excellent organization of reservations
• Ability to remember and use guests' names when greeting regular customers
• Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions
• Promotes casino events, property services and promotional campaigns
• Must be able to work individually and as part of a team in collaboration with others
• Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies

Nice To Haves

• Previous host/hostess experience preferred
• Previous experience with restaurant reservation system and/or Open Table preferred

Responsibilities

• Demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.)
• Follow all applicable safety procedures
• Follow all standard operating procedures
• Perform other related duties as assigned and requested
• Manage reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests
• Communicate reservations and anticipated business levels to Chef and Management before the shift
• Coordinate with Lead Host in booking and arranging any and all large parties
• Communicate with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests
• Communicate guests' comps and any comping issues with Casino Hosts before and during the shift
• Ensure menus are cleaned on a daily basis and communicate any menu maintenance issues with Management
• Monitor cleanliness and organization of host podium and surrounding entrance area
• Show guests to their table, provide menus and initial introduction
• Ensure fair distribution of tables by serving as the primary coordinator between the server staff and the door staff
• Oversee, stock and maintain retail area for Gordon Ramsay merchandise
• Assist other Hosts in accordance with the Host job description
• Maintain appropriate grooming and wear the uniform provided
• Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed

Benefits

• Must be 18 years of age
• High School Diploma or equivalent required
• Must obtain a Food Handlers certificate from County Health Department
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Must pass background check
• Must present a neat and professional appearance
• Work requires professional interactions with customers, public and co-workers
• Requires excellent ability interpersonal and communication skills
• Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc.

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees