Host / Hostess / Cashier

IHOP • Euless, TX

394d

About The Position

The Host/Hostess/Cashier at IHOP is responsible for greeting and seating guests promptly and courteously, ensuring a positive dining experience. This role involves managing guest remittance, maintaining professional relationships with team members and guests, and handling various operational tasks to support the restaurant's service quality.

Requirements

• No prior experience or training required.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write simple correspondence and communicate in English.

Nice To Haves

• Successfully complete IHOP training course work as assigned.

Responsibilities

• Greet guests as they enter the restaurant within 30 seconds and seat them as soon as a table is available.
• Develop and maintain professional functional working relationships with IHOP Team Members and guests.
• Rotate station seating to ensure the quality of guest service.
• Handle guest complaints and inquire about the quality of the dining experience.
• Thank guests and invite them to return.
• Answer the telephone, take messages, and complete all To Go orders.
• Maintain guest checks in numerical order and manage a waiting list as necessary.
• Check restrooms every 30 minutes to ensure proper stock levels and cleanliness.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed