Host/Hostess- Ambassador Hotel OKC

Coury Hospitality • Oklahoma City, OK

93d

About The Position

The Host Person is an essential member of the team dedicated to providing exceptional quality and service to our guests. By nature of the position, the Host Person is the guest’s first impression of the restaurant. This position is responsible for welcoming guests graciously with eye contact and a smile, then promptly and courteously accommodating the guests’ needs. Host Persons remain friendly and engaging, all while calculating table turn times, managing reservations and the waiting list, communicating guest request and preferences with servers and manager, answering the phone, and actively anticipating seating delays.

Requirements

• Fluency in reading, writing, and spoken English.
• Excellent personal presentation and interpersonal skills.
• Ability to communicate effectively with guests, co-workers, and supervisors.
• Ability to think and communicate clearly, organize and prioritize in high pressure situations.
• Basic knowledge of the restaurant’s menu, ingredients, and cooking techniques.
• Knowledgeable of basic sanitation.
• Knowledgeable of computer operations and ordering procedures.
• Ability to absorb large amounts of information quickly.
• Able to successfully multitask.
• Ability to maintain excellent attendance and punctuality.
• Ability to work all shifts, weekends and holidays.

Nice To Haves

• Previous experience as a server preferred.
• High School Diploma or GED preferred or currently enrolled in secondary education completion.
• At least 1 year of experience with Restaurant or Customer Service Experience.

Responsibilities

• Monitors guests entering and exiting dining area.
• Graciously greets guests upon their arrival.
• Maintains an accurate, fair and up-to-date waitlist and seating chart.
• Informs guests when their table is ready.
• Escorts guests to their seats, provides menus to guests, and informs them of the name of their server.
• Utilizing Open Table, takes reservations, reviews the daily reservation book, and has the ability to seat guests without reservations.
• Has a complete working knowledge of the menus and what is unavailable for that day.
• Familiar with frequent guests and know their names and preferences.
• Directs the seating rotation within the restaurant to ensure a smooth workflow.
• Familiar with server stations, their daily assignments, personal timing patterns and maximum workload capacity.
• Balances the customer flow among the service stations.
• Oversees the general functioning of the dining room during the meal service period.
• Relays information to service personnel and requests feedback from guests.
• Handles all guest service issues in an immediate and gracious manner.
• Completes table checks when assigned and responsible for operation of cash register.
• Maintains cleanliness of workstation and surrounding areas.
• Ensures that someone is always present at the host stand.
• Communicates guest preferences to the service team verbally and through printed chits.
• Proactively notifies management of any possible seating delays.
• Assists with the duties of servers and bus persons as the customer traffic flow allows.
• Wears required uniform and meets Company grooming/dress policies.
• Maintains communication and teamwork with all co-workers and supervisors.
• Adheres to all Company/department procedures, policies, expectations and quality standards.

Benefits

• Closed toe, non-canvas and non-skid soled shoes.

What This Job Offers

• Education Level: High school or GED