Host / Front Desk

Dave & Buster's Inc. • Spokane, WA

91d • $16 - $18

About The Position

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.

Requirements

• Must be friendly and able to smile frequently.
• Restaurant, retail, or cashier experience preferred, but not required.
• Must demonstrate ability to read and communicate in English.
• Must be at least 16 years of age.
• Must be skilled at calmly responding to dis-satisfied Guests and calling issues to Manager's attention.

Responsibilities

• Delivers an unparalleled Guest experience through the best combination of food, drinks and games.
• Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm.
• Coordinates game rentals, merchandise sales, and telephones.
• Smiles and greets Guests upon entering.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Bids farewell to Guests leaving and ensures everything was satisfactory.
• Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
• Reviews the cleanliness and organization of the Front Desk and Host station.
• Conducts merchandise inventory during and after shift, if applicable.
• Maintains a favorable working relationship with all other company Team Members.
• Notifies Manager of any Guest that is perceived to be unhappy.
• Assists other Team Members as needed or as business dictates.
• Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
• Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
• Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
• Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
• Delivers silverware as Guests are seated.
• Makes timely and accurate calculations of bill transactions.
• Greets and assists Guests efficiently and with a smile while processing transactions.
• Is responsible for the reconciliation of any monies from their banks.
• Completes 'To Go' order transactions for Guests and ensures accuracy.
• Sells merchandise from the Front Desk, if applicable.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401K
• FREE GAMES

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees