Host - Executive Asian

Ballys Hotel & Casino • Atlantic City, NJ

110d

About The Position

This position will provide the highest level of customer service and will be responsible for the recognition and maintenance of Asian VIP level patrons.

Requirements

• Advanced customer service skills and problem-solving skills.

Responsibilities

• Generates, develops, and retains premium patrons through personalized service.
• Implements & executes Asian Marketing revenue generating plans and programs including but not limited to telemarketing, email, and direct mail.
• Serves as point person in the resolution of customer complaints and service recoveries.
• Resolves all high-end patrons' requests/disputes.
• Reconciles all comps outside of point redemption.
• Maintains a detailed record of premium patron comments.
• Handles all hotel upgrades for expected arrivals.
• Greets and hosts customers maintaining a high standard of courtesy, friendliness, and a hospitable attitude.
• Encourage guests to enroll in Bally Rewards.
• Coordinates complimentary, special services and hospitality for identified guests.
• Oversees, solicits and identifies new gaming guests for Bally Rewards.
• Meets and greets players on the casino floor, at special events and promotions.
• Arranges for special services related to top tier players.
• Answers all inquiries concerning Bally Rewards and explains Bally Reward benefits.
• Participates in various promotional programs and activities of the department as required.
• Attends marketing functions as appropriate.
• Greets jackpot winners and offers publicity.
• Interacts with the Marketing Dept in hosting special events for identified guests.
• Follows all relevant policies and procedures.
• Represents management at special events.
• Assists customers in following procedures to obtain show reservations and complimentary privileges.
• Responsible for meeting assigned goals and objectives.
• Position is in a cigarette smoke environment.
• Other duties as assigned.

Benefits

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation