Host/ess - Chido Restaurant

Pyramid Global Hospitality

23h•Onsite

About The Position

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Join our Chido Restaurant team as a Host/ess at OKANA Resort & Indoor Waterpark. Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. Our Vision for our team members: Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination Contribute to our distinctive atmosphere and foster your personal and professional growth An individual committed to creating exceptional guest experiences Be appreciated for what you bring to the team Learn and grow with a company that values its associates The Host/Hostess is responsible for welcoming and seating guests in the restaurant. The role involves managing reservations, organizing seating arrangements, and ensuring a smooth patron flow during each meal period. This customer-facing position will be the first person that interacts with customers and must demonstrate a pleasant demeanor and expedite seating as quickly as possible. They must manage the dining area and work with the servers, food attendants and kitchen teams so that all patrons have a positive dining experience. When customers are leaving, the Host/Hostess will thank them, solicit feedback on their experience, and initiate service recovering for any outstanding service concerns.

Requirements

High School diploma
Previous customer facing experience in restaurant or retail operation.
Good communication skills; Ability to speak, read, and write English.
Computer proficiency to use the resort’s point of sale and reservations system.

Responsibilities

Greet and seat guests according to standards.
Keep track of waiting list and open tables.
Maintain work areas clean and organized.
Report all unsafe conditions immediately.
Assist Servers by setting and clearing tables, replenishing water and serving beverages.
Answer the phones and take reservations.
Clean and sanitize menus.
Maintain cleanliness of host stand by wiping counters, organizing items.
Open and close rooms as assigned.
Receive and record reservations.
Set up food server stations; change according to business flow.
Calculating and issuing change for “to go” orders.
Attend required meetings.
Complete other duties as assigned by supervisor to include cross training.
Organize “to go” orders by placing the order and delivering to guest.
Place daily specials in menus; remove specials at assigned time.