Host-ess - Players Lounge

Four Winds Casinos Career Site•South Bend, IN

10d•Onsite

About The Position

SUMMARY: Responsible for providing the guests with a delightful dining experience from the initial reception until the final good-bye, providing our high standards of guest services. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Handles initial cordial reception to the guests upon arrival and the prompt courteous escort to a dining table. Advises guests of waiting time (during reservation periods). Responsible for assisting and facilitating the restaurant seating and reservation system. Buffet environment: takes guest beverage order and informs guests of various food outlet offerings available in the buffet. Ala carte environment: seats guest and presents menus. Receives payment from casino guests in a prompt and courteous manner. Adheres to established cash control policies and procedures. Answers any guest questions and refers them, if necessary, to appropriate management personnel. Helps maintain podium by stocking supplies and cleaning as needed. Answers telephones and guest questions. Assists with special requests when applicable. Answers questions concerning food offerings, hours of operation, and pricing. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or G.E.D. preferred.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to perform basic math skills: addition, subtraction, division and multiplication.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear.
Ability to frequently lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Handles initial cordial reception to the guests upon arrival and the prompt courteous escort to a dining table.
Advises guests of waiting time (during reservation periods).
Responsible for assisting and facilitating the restaurant seating and reservation system.
Buffet environment: takes guest beverage order and informs guests of various food outlet offerings available in the buffet.
Ala carte environment: seats guest and presents menus.
Receives payment from casino guests in a prompt and courteous manner.
Adheres to established cash control policies and procedures.
Answers any guest questions and refers them, if necessary, to appropriate management personnel.
Helps maintain podium by stocking supplies and cleaning as needed.
Answers telephones and guest questions.
Assists with special requests when applicable.
Answers questions concerning food offerings, hours of operation, and pricing.
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.