Host/ess, The Merchant Room

Four Seasons Hotels and Resorts•Naples, FL

About The Position

Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. About The Merchant Room: The Merchant Room is a finedining New American Brasserie led by twotime James Beard Award–winner Chef Gavin Kaysen. Inspired by the elegance of Old Florida, it offers a refined and elevated atmosphere with ocean-view terrace dining for breakfast, lunch, and dinner. Guests enjoy revolving signature inhouse, dryaged steaks, housemade pastas, and dishes featuring the bounty of the Gulf Coast — all crafted with exceptional technique and warm, genuine hospitality.

Requirements

High school education or equivalent experience
Average reading, writing, and oral proficiency in the English language.
Minimum six to twelve months of restaurant, food and beverage, or related work experience is preferred

Responsibilities

Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.
Complete special projects (menu changes, signage, etc) as instructed.
Ensure proper table set-up and make minor adjustments as needed.

Benefits

Lucrative salary!
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
Time off plans starting on the day of hire!
An opportunity to be a part of a cohesive team in an inclusive work environment!
Complimentary and discounted hotel stays around the world!
Wellbeing and mental health initiatives and focused company!
Embracement and promotion of diversity in our workplace!
Complimentary employee meals and beverages!
Tuition reimbursement!
A successful candidate will have a flexible schedule, with the ability to work afternoon and evening shifts, weekends, and holidays.