Host(Ess)/Greeter, Restaurant

MCR Hotels • Miami, FL

7d • Onsite

About The Position

Host/hostess at Hilton Miami Blue Lagoon makes customers feel welcome and provides attentive service from the moment a customer enters the establishment. This person leads guests to their tables, manages reservations, and communicates with front of house staff about when they have a new party in their section. The host/hostess also supports bussers in clearing tables, wiping down menus and organizing silverware.

Requirements

• High school diploma or GED
• Positive attitude and interpersonal skills
• Good communication skills and phone etiquette
• Flexibility working all shifts including days, nights, and weekends
• Ability to stand for long periods of time

Nice To Haves

• Prior customer service experience in the hospitality industry a plus

Responsibilities

• Greeting customers as they walk into the restaurant
• Helping guests with reservations and guiding them to their table
• Giving guests accurate wait time estimates and seating them in the waiting area
• Providing customers with menus and answering any initial questions they may have
• Optimizing seating at different tables to ensure even workload for wait staff
• Answering phones and scheduling reservations with large parties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees