Host Coordinator

Chicken Ranch Casino-posted 3 days ago
$25 - $25/Yr
Full-time • Entry Level
Jamestown, CA
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As a Team Member of the Marketing/PD team, the Host Coordinator is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Host coordinator is responsible for assisting the Marketing/PD team in executing special events, managing room reservations and assisting with the overall success of the marketing team.

  • Track promotion/special event pacing to ensure target participation goals are being met.
  • Assist hosts in developing and executing special events on and off-site.
  • Plan and execute targeted special events.
  • Input all Host reservations adhering to the designated assigned status.
  • Responsible for all special room amenity requests.
  • Market property and all applicable promotions and special events through telemarketing, email and in-person contacts.
  • Assist in promotions and special event planning.
  • Assist the marketing department in executing brand promotions and events.
  • Act as an ambassador for the marketing department with all internal Guests within CRCR.
  • Participate in ongoing professional development to continue to refine skills and knowledge in marketing.
  • Other duties as assigned.
  • Must be at least 18 years of age.
  • High School Diploma (or GED or High School Equivalence Certificate).
  • Previous Casino, hospitality, sales, and marketing experience.
  • Relevant Guest service/FOH experience.
  • Basic understanding of how Casino Rewards programs work.
  • Familiarity with room and event amenity programs.
  • Familiarity with Casino CRM/CMS software.
  • Excellent phone etiquette and relationship-building skills.
  • Proficient in Windows and Microsoft Office Suite.
  • Proficient in conflict resolution.
  • Proficient in LMS and applicable reservation software.
  • Strong listening and communication skills.
  • Problem-solving and critical thinking.
  • Must be able to work independently and maintain a high level of performance.
  • Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
  • Demonstrates a flock mentality, focused on teamwork and collaboration with others.
  • Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
  • Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
  • Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
  • Driven to exceed expectations while remaining accountable and fair.
  • Excellent Rooster socializing skills.
  • Experience with player tracking software and reservation systems.
  • Previous project management experience.
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