HOST - CASINO

Seminole Hard Rock Hotel & Casino • Okeechobee, FL

316d

About The Position

The Casino Host is responsible for ensuring an excellent guest experience for players while on site, developing relationships with VIP casino patrons to ensure incremental visits. This is a salaried position, tips may not be accepted.

Requirements

• High School Diploma or GED required, with a college degree in a related field or certification preferred.
• Minimum of two (2) years' experience in a fast-paced, high intensity, high volume gaming/casino environment, or an equivalent combination of education and/or work experience.
• Excellent interpersonal, communication, team player with good problem solving skills required.
• Must be able to effectively manage time.
• Sales background and knowledge of casino patron management systems preferred.
• Must possess ability to function and manage in non-standard situations where independent judgment is required and limited guidelines exist.
• Must be proficient in Microsoft Office, Word, Access, and Excel.
• Basic understanding of player rating measurements including; ADT, AMT, and worth, are a plus.
• Must possess strong organizational, communication (both written and oral), and multi-tasking skills with attention to detail.
• Proven ability to successfully handle and prioritize multiple projects and meet critical deadlines.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return.
• Must present an image of excitement, enthusiasm, and outgoing personality while being able to project a professional appearance.
• Must be able to continuously maneuver around the office and property, often standing for long hours.
• Must be able to respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other office equipment.

Nice To Haves

• Multi-lingual skills are desired.

Responsibilities

• Managing discriminatory comps based on player account value.
• Meeting weekly outreach benchmark goals via telemarketing, email, etc.
• Increasing theoretical revenues to coded maintenance group.
• Maintain relationships and market targeted customers through personal contact in order to generate incremental revenue.
• Oversee, solicit and identify new gaming guests for the Player's Club program.
• Meet and greet players on the casino floor, at special events and promotions.
• Responsible for the retention of existing guests and will assist in special services related to top tier players.
• Supports and maintains Seminole courtesy guidelines.
• Maintain confidentiality of company and guest information.
• Responsible for maintaining a clean, safe, hazard free and fair work environment.
• Must be familiar with and follow all policies and procedures as directed by the Seminole Casino.
• Perform other duties as assigned and directed.
• Will be cross-trained in positions within department to assist and fill in as needed.

Benefits

• Competitive benefits and a great work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees