HOST - CASINO

Seminole Hard Rock Hotel & Casino • Tampa, FL

253d

About The Position

The Casino Host is responsible for generating customer awareness of the Wild Card Rewards program and upcoming special events & promotions. This will be achieved through interactions with players on the casino floor, at special events, and promotions; as well as through phone and email contact methods. The role involves overseeing, soliciting, and identifying new gaming customers for the Players Club Program, demonstrating exceptional guest courtesy, providing timely and accurate enrollment into the Seminole Players Club program, assisting guests with promotional offers, ensuring all policies and procedures are followed, handling crowd control, and announcing drawings and events on the public address system.

Requirements

• Bachelors degree preferred and/or combination of education and work experience
• Minimum of 6 months of experience as a VIP Service Host, Casino Host, or equivalent required
• Minimum 2 years of guest service experience required, or an equivalent combination of education and experience
• Experience in casino and/or hotel environment required
• Proficient knowledge of CMP & LMS programs required
• Proficient knowledge of Microsoft Office, Excel, and Word required
• Experience in gaming machines and/or table games preferred
• Must have exceptional guest service skills
• Must have the ability to resolve stressful situations
• Must be able to make sound complimentary decisions based on tracked customer play
• Ability to work flexible schedules, including nights, weekends and holidays
• Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures

Responsibilities

• Oversees, solicits, and identifies new gaming customers for the Players Club Program
• Demonstrates exceptional guest courtesy to both internal and external customers with every interaction
• Provides timely and accurate enrollment into the Seminole Players Club program both at the PC desk and on the floor
• Assists guests with promotional offers as received via direct mail or other advertising
• Ensure all policies and procedures are followed with all required paperwork completed and filed accurately
• Handle crowd control effectively with consideration for our guests
• Announce drawings, events and special promotions on the public address system

Benefits

• Medical, Dental, Vision & Life Insurances
• 401K
• Paid time off
• Annual Bonus Opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees