HOST - CASINO

Hard Rock International (USA), Inc. • Wheatland, CA

96d

About The Position

The incumbent in this position is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for developing and establishing relationships with Hard Rock Hotel & Casino Sacramento at Fire Mountain midrange gaming guests in order to encourage return visits and create guest loyalty. The position is called upon to interact frequently with mid- to high-limit guests, and make decisions regarding extensions of complimentary services and/or goods.

Requirements

• High school diploma or equivalent; Bachelor’s degree preferred.
• 2 years in a casino host position or 4 years casino marketing experience; or the equivalent combination of education and experience.
• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Multilingual candidates preferred.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Maintains relationships and markets our gaming product and amenities to valued guests.
• Greets Casino guests and participates in social events and special promotions.
• Tracks guest’s visits, arranges accommodations and provides complimentaries according to established guidelines.
• Issues Player’s Club cards and promotes the program and related promotions.
• Increases the growth of gaming revenues through development of a targeted guest base.
• Updates guest history for future visits.
• Ensures the protection of guest’s rewards and credit lines.
• Effectively handles guest complaints and discrepancies in an efficient and courteous manner.
• Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
• Achieves quotas provided by management for new card sign-ups, events, entertainment, etc.
• Responsible for telemarketing to active and inactive customers by mail and phone to further develop brand loyalty and visitation to the Hard Rock and reports the results of these efforts.
• Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
• Keeps informed of competitive promotions.
• Safeguards the confidential nature of all departmental and company records.
• Attend and participate in meetings, completing follow-up as assigned.
• Attend and participate in off property functions and events as assigned.
• Perform work regularly and predictably.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees