Host/Cashier

DRIFTWOOD HOSPITALITY MANAGEMENT•Durham, NC

1d•Onsite

About The Position

To greet guests upon entrance to outlet, direct guests to appropriate seating and ensure guest satisfaction. This role involves providing a prompt, gracious greeting, seating guests comfortably with menus, taking reservations by phone and in person, and ensuring tables are clean and set. The Host/Cashier is also responsible for maintaining seating charts, tidying the service podium, and managing supply inventory. Duties include serving guests with beverages, breads, and butter, replenishing as necessary, and transporting dirty tableware to the dishwashing area for proper cleaning. General cleaning tasks, folding napkins, and stocking service stations are also part of the role. The position requires assisting servers in the delivery of orders and pre-busing tables, as well as performing other duties like cleaning spills or special guest requests to ensure total satisfaction. Adherence to all company policies and procedures, including safety and security rules, is mandatory. This includes knowing department fire prevention and emergency procedures, utilizing protective equipment, and reporting unsafe conditions, accidents, injuries, near-misses, property damage, or loss to a supervisor/manager. All team members must maintain a neat, clean, and well-groomed appearance.

Requirements

Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Hold a current Food Handler Card or in the process of being certified.
Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
Knowledge of the appropriate table settings and service ware.
Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.

Responsibilities

Provide arriving guests with a prompt, gracious greeting and seat them comfortably with menus.
Take reservations by phone and in person, providing helpful, accurate responses to inquiries.
Ensure that tables are clean and set before seating guests and seating charts for station rotations are maintained.
Tidy the service podium, keeping it organized, and maintain a supply inventory.
Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary.
Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
Perform general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
Folding napkins for all meal periods throughout the day to maintain an adequate supply.
Stocks and maintains service stations with the proper supplies before, during and after each shift.
Assists servers in the delivery of orders and pre-busing tables.
Perform other duties as requested, such as cleaning unexpected spills, or special guest requests, to ensure total satisfaction.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to supervisor/manager.
Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
Provides for a safe work environment by following all safety and security procedures and rules.
Maintain a neat, clean and well groomed appearance.
Perform any related duties as requested by supervisor/manager.
Assists other Restaurant Personnel when needed.