Host/Cashier II

Viejas Casino & Resort•Alpine, CA

21d

About The Position

Job Description • Greets and seats guests in a professional and courteous manner. • Answers telephone and provides timely response to guest inquiries, and/or take messages as appropriate. • Estimates wait times for guests, monitors the guest waiting list, and ensures that the needs of the guests are met while they wait. • Operates cash register, gives change, and balances checks at the end of the shift. • Provides accurate wait times and starts wait times when appropriate. • Seats guests to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests. • Assists in taking To-Go orders and ensuring they are placed accurately and provided to guests in a timely manner. • Verifies food tickets that are presented by servers or guests to obtain food items. • Assists restaurant servers with drink orders and other guest requests when appropriate. • Recognizes when guests have reached their drinking limit and escalates the situation to the manager. • Assists with bussing and resetting tables using designated cleaning supplies. • Assists in assigning restaurant server and bussers in the designated areas on the dining floor. • Understands and practices good sanitation procedures. • Ensures that a clean, safe, hazard-free work environment is maintained. • Complies with company and departmental policies and standard operating procedures, applicable governmental laws and regulations. • Stays current on various casino and VOC events and promotions in order to respond to customer inquiries, including knowledge of menu ingredients, preparation, and presentation. • Performs other duties as assigned. • Does not provide supervision to other team members. • High school diploma or general education degree required. • Food Handler’s Certificate required. • RASS or TIPS Certification of alcohol awareness program must be obtained within 90 days of employment and maintain current certification. • California Responsible Beverage Service Training and Certification required upon hire. • Must be 21 years of age or older. • 1 to 2 years of related experience in a restaurant as a host and/or a cashier preferred. • Cash handling and POS experience required. • Strong verbal, written, and interpersonal communication skills. • Bilingual preferred. • Knowledge of fine dining operations with Front of House service experience. • Must have outstanding guest service skills. • Basic mathematic skills. • Ability to work in a fast paced, high activity environment. • Ability to multi-task, self-starter, punctual and able to adjust to change. • Must be flexible to work different shifts, evenings, weekends, and holidays. 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel! Retirement 401(k) with company match Medical, Dental, Vision Benefits (80% paid by Viejas) Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more! Benefits vary for PT and FT employment

Requirements

High school diploma or general education degree required.
Food Handler’s Certificate required.
RASS or TIPS Certification of alcohol awareness program must be obtained within 90 days of employment and maintain current certification.
California Responsible Beverage Service Training and Certification required upon hire.
Must be 21 years of age or older.
Cash handling and POS experience required.
Strong verbal, written, and interpersonal communication skills.
Basic mathematic skills.
Ability to work in a fast paced, high activity environment.
Ability to multi-task, self-starter, punctual and able to adjust to change.
Must be flexible to work different shifts, evenings, weekends, and holidays.

Nice To Haves

1 to 2 years of related experience in a restaurant as a host and/or a cashier preferred.
Bilingual preferred.
Knowledge of fine dining operations with Front of House service experience.
Must have outstanding guest service skills.

Responsibilities

Greets and seats guests in a professional and courteous manner.
Answers telephone and provides timely response to guest inquiries, and/or take messages as appropriate.
Estimates wait times for guests, monitors the guest waiting list, and ensures that the needs of the guests are met while they wait.
Operates cash register, gives change, and balances checks at the end of the shift.
Provides accurate wait times and starts wait times when appropriate.
Seats guests to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
Assists in taking To-Go orders and ensuring they are placed accurately and provided to guests in a timely manner.
Verifies food tickets that are presented by servers or guests to obtain food items.
Assists restaurant servers with drink orders and other guest requests when appropriate.
Recognizes when guests have reached their drinking limit and escalates the situation to the manager.
Assists with bussing and resetting tables using designated cleaning supplies.
Assists in assigning restaurant server and bussers in the designated areas on the dining floor.
Understands and practices good sanitation procedures.
Ensures that a clean, safe, hazard-free work environment is maintained.
Complies with company and departmental policies and standard operating procedures, applicable governmental laws and regulations.
Stays current on various casino and VOC events and promotions in order to respond to customer inquiries, including knowledge of menu ingredients, preparation, and presentation.
Performs other duties as assigned.
Does not provide supervision to other team members.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits (80% paid by Viejas)
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount
Benefits vary for PT and FT employment