Host And Cashier Restaurant-Full Time, Coastal Craft (Harrah's Atlantic City)
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About The Position
The position involves consistently demonstrating superior customer service skills by displaying outlined service behaviors. The candidate must maintain an upbeat and positive attitude, create positive energy with gestures, and sustain enthusiasm from one interaction to the next. Responsibilities include creating an atmosphere of luck and celebrating guests' wins, being ready to serve, and being informed of daily information. Building relationships by greeting guests with a warm, friendly verbal greeting is essential. The role requires anticipating needs and providing fast, flawless service, checking for satisfaction, and effectively resolving service breakdowns when they exist. The candidate will promote Caesars Rewards programs and card membership, provide a warm farewell, and thank guests for visiting. Additionally, the candidate will greet and seat guests with a smile, initiate the execution of the 'great service experience', and be responsible for seating and rotating lines while recognizing and developing rapport with VIPs and AEPs. Performing satisfaction checks when not seating guests, overseeing duties performed by Restaurant Service Personnel, entertaining guests, and maintaining knowledge of all menu items are also key responsibilities. The candidate must exhibit a positive, outgoing personality and perform various administrative duties as assigned.
