Hospitality Workflow Coordinator

Williams Lea•New York, NY

68d•$30•Onsite

About The Position

The Hospitality Workflow Coordinator (HWC) position is responsible for providing hospitality and catering services as a client site including conference room set-up, reception and concierge support, and other general office support, as needed (copy, mail and intake functions). The HFC has auditing oversight of all practice floors and the duty to assign work, such as corrections to restore common spaces to client expectations, to team members. The HFC is also responsible for inventory audits as well to ensure all floors have sufficient backstock of supplies and that existing stock is redistributed per client trends and usage.

Requirements

High school diploma or equivalent .
Minimum of three years Hospitality services experience in a legal, banking or corporate environment.
Experience directing workflow.
Able to make independent decisions that conform to business needs and policy.
Strong interpersonal communication skills required.
Excellent organizational skills required.
Must be able to meet deadlines and complete all projects in a timely manner.
Strong attention to detail is required.
Must work well in a team environment.
Professional attire and demeanor required.
Good written communication skills.
Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Ability to work in a fast paced, high energy environment
Ability to work on multiple projects simultaneously.
Ability to operate basic audio/visual equipment.
Professional telephone demeanor.
Ability to anticipate client’s needs for meetings and events.
Must be self-motivated with positive can do attitude.
Proven customer service skills are required in order to create, maintain and enhance customer relationships.

Responsibilities

Coordinate workflow within the team, prioritizing request and delegating duties to associates.
Assist the team in completing large jobs i.e. large meetings or high number of meeting requests.
Ensure team provides outstanding service to client, while building strong customer relationships.
Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.
Produce required reports on schedule.
Provide hospitality intake services as prescribed by manager or supervisor.
Read, interpret and understand all print request emails and forms.
Communicate with manager and client on job or deadline issues.
Make sure that team is following standard operating procedures at all times.
Train new employees on policies and procedures.
Maintain all logs and reporting documentation as required.
Additional duties as required by client and manager, including but not limited to providing hospitality services including set-up/break down of conference rooms, supply maintenance, ordering and preparing food/beverages as needed; assist with reception coverage, including managing multiple phone lines and visitor check-in.
Adhere to Williams Lea Tag policies in addition to client site policies.
Use equipment and supplies in a cost efficient manner.
Must be able to lift up to 50 lbs. on a regular basis.