Hospitality Supervisor at Colman Dock, Seattle, WA

Sodexo S A • Seattle, WA

41d • $29 • Onsite

About The Position

Sodexo Live! Is seeking Hospitality Supervisors for the food and beverage operations at Colman Dock in Seattle. At Sodexo Live! we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment. Location: Colman Dock, Seattle, WAPrincipal Function:The Hospitality Supervisor is responsible for ensuring that guests receive an exceptional level of service by supervising Walk Out Attendants and supporting the Quick Serve food and beverage operations at all points of sale. They will monitor the projected and current manning and product inventory to ensure adequate staffing and supplies are on hand to support projected customer levels. Supervisor will also monitor staff as they provide a variety of pre-made or fresh-to-order snacks, beverages and entre items from Sodexo Live!'s Quick Serve menu. Their top priority will be to ensure that the highest levels of customer service, cleanliness, and sanitation are maintained.The Hospitality Supervisor will circulate within Colman Dock, mobile stands, permanent stand fixtures or cafes/bistros that come up in the future. They are responsible for ensuring that alcohol is being served responsibly throughout their assigned locations and for ensuring that Sodexo Live! standards for handing monetary transactions are consistently in place.The Hospitality Supervisor will also be required to work as part of the WOA's to support shortfalls in personnel on their routes.

Requirements

• Must possess or be able to obtain Transportation Worker Identification Credential (TWIC), WA Food Handlers Card & Class 12 MAST Card
• High school diploma or equivalent. College degree desired, but combination of education and work experience to support on-the-job effectiveness will be considered
• 1-2 years supervisory experience in a fast-paced food service facility preferred
• Ability to understand written and oral direction and to communicate same with others
• Ability to promote and participate in a team environment
• Ability to work independently and in a high stress, fast paced environment
• Must be able to speak, read, write, and understand the primary language(s) used by guests who typically visit the work location
• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift to 40 pounds in weight; must be able to maneuver in an often tightly quartered environment.

Nice To Haves

• College degree desired, but combination of education and work experience to support on-the-job effectiveness will be considered
• 1-2 years supervisory experience in a fast-paced food service facility preferred

Responsibilities

• Enforce Sodexo Live!'s standards of conduct, uniform & grooming standards, and established procedures within assigned routes and vessels
• Ensure that WOA adhere to Sodexo Live! policies for processing customer sales transactions and cash handling procedures
• Ensure quality and safety standards are maintained
• Assist the management team in the training and onboarding of new employees
• Maintain communication with the management team to fix operational issues
• Complete necessary paperwork to document product that is received and/or distributed; accurately input amounts and items received/distributed and ensure accuracy in transmitting documentation to the Sodexo Live!
• Monitor and certify the hours worked for all WOA's, and oversee employees' schedules to ensure adequate manning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees