Hospitality Specialist

Extime PS LLC•Los Angeles, CA

2d•$31•Onsite

About The Position

PS is seeking a Hospitality Specialist to support our mission of redefining the way the world travels. In this role, you will contribute to delivering a seamless, elevated, and highly personalized airport experience through operational excellence, strong service instincts, and attention to detail.

Requirements

Pass a pre-employment drug screening + background check
Bachelor’s degree in Hospitality or related field
4+ years of experience in Hospitality or Customer Experience role
Strong written and verbal skills – subject to additional timed assessment of these skills
Must be proficient in Microsoft systems (Office, Teams, Outlook, Word, PowerPoint)
Ability to work onsite in a 24/7 operational environment
Experience working with high end clients in a luxury hospitality setting required
Ability to lift up to 20 lbs

Nice To Haves

Experienced in customer service, airline and/or hospitality industry related leadership role preferred

Responsibilities

This role is the expert in researching and knowing our travelers to be able to define celebratory moments in alignment with our brand
They will use multiple resources to remain the pillar of knowledge regarding our travelers to help celebrate important milestones and keep their profiles up to date
Responsible for researching events, holidays, award shows, etc throughout the year and differentiate information that is relevant to our travelers and operation
Create and develop quarterly Surprise & Delight planning across all terminals
Utilize information discovered to create on-brand ideas for celebratory
Daily creation of the Daily Focus Report for onsite teams
Responsible purchasing and inventory management of Surprise & Delight inventory
Daily inspection of Surprise & Delight setups in Suites
Effectively communicate Surprise & Delight planning to terminal teams
Complete new member outreach, receive information from the outreach and update member profiles accordingly
Create and maintain vendor relationships with vetted, trusted and approved vendors
Must be capable of developing and documenting Standard Operating Procedures (SOPs) for the role/department.