R.O. -Hospitality Specialist - Night Audit

Capital Vacations•Branson, MO

57d

About The Position

Opportunity for career advancement in a fast paced growth oriented organization The Hospitality Specialist Night Auditor is responsible for all EOD accounting functions and communications with the security team to ensure the safety of our guests At Capital Vacations we are united by a common purpose of Travel Gather Smile Repeat We pride ourselves on bringing our passion innovation and boldness to travel enriching the lives of those we serve We encourage you to join our team and help us in fulfilling our purpose If this opportunity excites you and if you have the following qualifications we invite you to apply for our team

Requirements

High School Diploma/GED
One year experience working as Night Auditor is preferred
One year Hotel Front Desk experience

Responsibilities

Greets guests courteously and registers guests into the resort
Assists with the maintenance and control of room inventory and availability
Possesses knowledge of all resort services reservation and billing system resorts cash and credit card policies and procedures and reosrt products rates and special programs
Answers company telephone or switchboard promptly and in a professional manner
Ensures that all transactions for the day of the audit are accounted for and processed correctly in the property management and relevant computer systems
Ensures that all reports are printed and distributed to relevant departments head of department and corporate
Distributes guest administrative mail and packages
Possesses knowledge of the resort emergency procedures and how to implement them
Completes check in packages and procedures for each guestowner
Completes check out procedures for guestowner
Works closely with all departments to ensure guest satisfaction
Assists guests with inquiries requests and complaints
Maintains a professional and neat working area
Maintains a professional and neat appearance while on duty
Performs all related duties as assigned