Hospitality Shift Leader

Chick-fil-A•Greensburg, PA

39d

About The Position

At Chick-fil-A, the Shift Leader role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Shift Leaders gain life experience that goes far beyond serving a great product in a friendly environment. Shift Leaders direct each shift by guiding the team to provide genuine hospitality while maintaining a fast and accurate experience for every guest that comes through. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

Consistency and reliability
Cheerful and positive attitude
Customer service oriented
Strong interpersonal skills
Works well independently and in a team environment
Must be 18 years of age or older and out of high school
Have a valid driver's license
Have the ability to lift and carry 25 pounds regularly
Have the ability to stand for long periods
Have 1 year of leadership experience
Become an expert in all FOH areas
Maintain 3 days a week (20 hours minimum) year-round
Able to work at least 2 Saturdays per month
Be able to open (5:30 AM start) or close (11:00 PM end)

Responsibilities

Provide genuine hospitality to guests
Honor and encourage others to follow the vision and values of the Restaurant
Multitask quickly, yet thoroughly
Be team-oriented, adaptable, dependable, with a strong work ethic
Communicate effectively with guests and Team Members
Adhere to Chick-fil-A rules and dress code at all times
Maintain a clean and safe environment
Able to provide direction and delegation to all team members to ensure the shift runs smoothly
Manage detailed cash handling and reporting
Open or close the store safely
Able to provide direction and delegation to all team members to ensure the shift runs smoothly
Focus on speed of service and accuracy
Assist in training new team members