Hospitality Service Technician

Convene•New York, NY

2d•$21

About The Position

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team. HOSPITALITY SERVICE TECHNICIAN We’re seeking a Hospitality Service Technician to join our Operations team. The Hospitality Service Technician will report directly to the Service Manager. What You’ll Do: The Hospitality Service Technician delivers genuine, anticipatory service to clients, guests, and members across all aspects of operations. In this role, you’ll ensure every guest is valued at CHG by working hand in hand with our Culinary, Production, and Technology teams to create seamless experiences and meaningful connections. You’ll play a key role in bringing our service standards to life, anticipating needs, supporting seamless collaboration across teams, and ensuring every detail contributes to an exceptional client experience. At Convene, our Core Values guide everything we do: Genuine, Relentless, Integrity, and Teamwork.

Requirements

Minimum 2 years of serving experience; coffee experience and basic food & beverage knowledge are a plus
Strong communication, interpersonal, and organizational skills with the ability to multitask effectively
Highly motivated team player with leadership qualities and a commitment to service excellence
Flexible schedule with the ability to work varied or extended hours as needed
Physically able to stand, walk, and move objects up to 25 lbs, including reaching overhead and below the knees

Nice To Haves

Food Hygiene/Food Handling and TIPS Certifications preferred

Responsibilities

Deliver world-class service in alignment with our Brand Standards, anticipating and accommodating special requests or last-minute client needs
Set up, maintain, replenish, and break down Food & Beverage stations and rooms while ensuring all Program Execution Orders and Standard Operating Procedures are followed
Maintain a clean, safe, organized, and well-stocked work environment with constant attention to sanitation, food handling, and overall presentation
Demonstrate full knowledge of menus, recipes, and event details to support seamless service delivery
Perform opening, mid-shift, and closing duties, including cleaning, polishing, and restocking tasks, in accordance with company standards
Collaborate with team members and perform additional duties as assigned to uphold service excellence

Benefits

Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

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