HOSPITALITY SERVICE REP
Caesars Entertainment•Waterloo, IA
•Onsite
About The Position
The Hospitality Services Representative is responsible for hotel check-ins, check-outs, answering telephones, making reservations, and checking coats and luggage in.
Requirements
- Sound technical and operational understanding of customer service and hotel operations.
- Must be able to receive and maintain all required certification.
- Complete all required company training.
- Ability to move effectively and efficiently throughout the hotel areas.
- Ability to stand for a prolonged period.
- Ability to read and write.
- Ability to use computers, telephones and radios.
- Ability to work in a smoking and pet-friendly environment.
Responsibilities
- Maintains constant awareness of hotel occupancy to sell rooms.
- Provides and monitors requested room types.
- Able to pre-block rooms and monitor special requests.
- Answers phones in a courteous, informative, and timely manner.
- Assist guests with coat check and luggage handling.
- Assist hotel housekeeping as needed.
- Demonstrates and follow cash handling procedures.
- Plans, organizes and completes work timely
- Takes initiatives, shows ownership and goes above and beyond to assist guests with their needs
- Accepts feedback and coaching from supervisors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
