Hospitality Representative - Special Events

New Belgium Brewing • Asheville, NC

263d • $22

About The Position

The role is responsible for providing support of the New Belgium brand experience through both paid and private tours, beer education and knowledge and exceptional customer service and sales.

Requirements

• Minimum six (6) months of customer service related work experience
• Exceptional customer service skills and abilities
• General knowledge of brewing and the beer industry
• Knowledge and understanding of local laws/guidelines around identification and service of alcohol (TIPS trained)
• Exceptional communication skills and ability to speak in front of large groups
• General understanding of New Belgium's branding theories, practices and strategic vision
• General computer and email skills
• Ability to work a flexible schedule including evenings and weekends
• Ability to deal with difficult situations and resolve matters appropriately and effectively

Responsibilities

• Provide excellent customer service and education on NBB beers, culture and business practices
• Guide guests on tours around the brewery and provide exceptional experiences
• Conduct retail operations, including merchandise stocking/handling, register/money handling
• Understand and practice New Belgium's safety guidelines
• Perform other duties as assigned

Benefits

• Medical & Dental Insurance (options available for dependents)
• Basic Term Life and AD&D Insurance
• Short Term Disability Insurance
• Flexible Spending Account
• Employee Assistance Program
• PTO
• 401k Match
• Paid Caregiver Leave
• Profit Sharing

What This Job Offers

• Job Type: Full-time
• Industry: Wholesale Trade Agents and Brokers
• Education Level: No Education Listed