Hospitality Process Owner (HPO) - Commercial Lead Americas

Amadeus • San Jose, CA

12d • Hybrid

About The Position

The Hospitality Process Owner (HPO) Commercial Manager is responsible for being the voice for the Commercial Sales Team in documenting process change and system enhancements after review of scope of idea with teams and role modeling the change within the Sales Organization. Collaborates closely with all teams to understand business needs, writes business requirements and reviews those with Corporate HPO teams for Governance review process, contributing to solution ideas and supporting the execution of the projects they are involved in. The HPO Commercial Manager is also responsible for supporting the CSM organization in the execution of Operations related projects. This is a hybrid position and would require you to be in our San Jose office 50% of the time.

Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field is generally preferred.
• 5+ years hands-on experience in Sales processes.
• Experience in business analysis, requirement gathering, cross-functional collaborations and working with teams in other areas of the organization.
• Salesforce
• Power BI
• Advanced Excel
• Microsoft Office
• English and Spanish.
• Relationship builder and strong Communicator: able to manage challenging conversations, handle multiple personas and projects at once and focused on building strong relationships across multiple departments.

Nice To Haves

• Salesforce Admin certification not mandatory but is a plus.
• Experience in Amadeus Hospitality Solutions (nice to have).
• Good understanding and familiarity with Salesforce (nice to have).
• Additional language is a plus.
• The ideal candidate has good understanding of the commercial organization, structure and roles in Hospitality.
• They also have a good understanding of the hospitality industry, challenges and goals that the Commercial teams have to reach to best support them through their role.

Responsibilities

• being the voice for the Commercial Sales Team in documenting process change and system enhancements after review of scope of idea with teams and role modeling the change within the Sales Organization
• Collaborates closely with all teams to understand business needs
• writes business requirements and reviews those with Corporate HPO teams for Governance review process, contributing to solution ideas and supporting the execution of the projects they are involved in
• supporting the CSM organization in the execution of Operations related projects

Benefits

• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees