Hospitality Operations Manager

Whalar Group•New York, NY

3h•$90,000 - $110,000

About The Position

We're looking for a dynamic and hands-on Hospitality Operations Manager to be the heart and soul of our membership hospitality experience. This role is a perfect fit for a hospitality professional with a passion for creating exceptional environments and a deep understanding of what makes a great member experience. You will be the primary owner of the full hospitality offering, from the moment members and guests walk in the door to the small details that make their day better. This includes overseeing our cafe and bar programs, ensuring they're a key driver of our community and social events. You'll be a senior member of the overall operations team, working closely with staff to elevate the member experience across all touchpoints.

Requirements

Experience: 2-4 years of experience in a high-end hospitality environment, such as a boutique hotel or a high-end coworking space. Experience managing both a front-of-house team and food & beverage programs is highly preferred.
Leadership Skills: A natural leader who can inspire and motivate a small team. You should be hands-on, proactive, and ready to jump in wherever needed to support the team and our members.
A "Hospitality-First" Mindset: You're passionate about creating exceptional environments and view hospitality as a key driver of community. You have a knack for creating memorable experiences through genuine service and attention to detail.
Problem-Solving: You're a quick thinker who can handle issues with grace and effectiveness, ensuring minimal disruption to the member experience.
Collaboration: You have a collaborative mindset and are excited to work across departments to bring a cohesive vision to life.
Tech Savvy: Comfortable using point-of-sale (POS) systems and other operational software.

Responsibilities

Elevate the Member Experience: Take full ownership of the hospitality experience for our members and guests. You'll work with your team to ensure a seamless and welcoming experience from the reception desk to the lounge areas. This includes managing daily operations, setting high standards for service, and proactively seeking opportunities to improve the member journey.
Oversee Cafe and Bar Operations: Provide strategic and managerial oversight of our cafe and bar programs. This includes guiding the development of our beverage menus, managing inventory and ordering, and maintaining strong supplier relationships. You'll ensure these programs operate efficiently and act as vibrant hubs for our community.
Operational Excellence: Oversee the day-to-day operations of our entire front-of-house, including the reception, member lounge areas, and our cafe and bar. You will create and refine standard operating procedures (SOPs) to streamline operations and maintain our high standards of service.
Team Leadership and Mentorship: Lead and mentor a small, dedicated team in hiring, training, and scheduling. You will act as an escalation point for team members, quickly and effectively resolving challenges across departments.
Cross-Functional Collaboration: Work closely with the Events, Studio, and Programming teams to ensure seamless execution of events. You'll integrate hospitality services and member experience into all activities, ensuring smooth operations across all departments.
Financial & Administrative Management: Monitor and manage the budgets for all front-of-house operations to ensure cost-effectiveness while aligning with operational goals. You will also ensure compliance with labor laws to foster a fair workplace.