SPS-North America-posted 3 months ago
Full-time
New York, NY
5,001-10,000 employees

The Hospitality Supervisor will oversee day-to-day hospitality operations within a corporate environment, ensuring a seamless experience across the barista bar, reception area, and event setup services. This role combines leadership, hands-on service delivery, and operational oversight to maintain exceptional standards of client service, staff performance, and workplace presentation.

  • Supervise the barista team, ensuring consistent product quality, speed of service, and adherence to hygiene and safety standards.
  • Implement training and development for barista staff to deliver exceptional customer service.
  • Oversee reception team and operations, ensuring a professional and welcoming environment for clients, staff, and visitors.
  • Train and support reception staff in guest management, telephone handling, and concierge-style services.
  • Manage visitor sign-in processes and ensure compliance with security and safety protocols.
  • Coordinate and supervise meeting room and event setups, including furniture moves, catering, and room readiness.
  • Liaise with internal teams and external suppliers to ensure events run smoothly and to client requirements.
  • Conduct pre- and post-event checks to maintain quality standards.
  • Monitor performance, conduct regular check-ins, and provide coaching where necessary.
  • Act as the main point of escalation for service issues, resolving them quickly and effectively.
  • Drive continuous improvement initiatives to enhance guest experience and operational efficiency.
  • Proven experience in hospitality, front-of-house, or facilities supervision within a corporate, hospitality, or premium service environment.
  • Strong leadership skills with the ability to manage and motivate diverse teams.
  • Excellent communication and interpersonal skills with a client-first mindset.
  • Knowledge of food safety, health & safety regulations, and workplace compliance.
  • Ability to multitask, prioritize, and adapt to fast-paced, changing demands.
  • High level of professionalism, presentation, and attention to detail.
  • Medical
  • Dental
  • Vision
  • HCFSA
  • DCFSA
  • HSA
  • Commuter Transit and Parking
  • Supplemental Life Insurance
  • Accident Insurance
  • Critical Illness
  • Hospital Indemnity
  • Legal Program
  • Identify Theft Protection
  • Pet Discounts
  • Pet Insurance
  • Group Home and Auto Insurance
  • EAP
  • Short Term Disability
  • Life Insurance
  • Education Discounts
  • 401k w/ matching
  • Entertainment Discounts
  • Paid Time Off
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