Hospitality Lead
About The Position
Ready to Lead with Purpose in Healthcare? Join Serenity. At Serenity Healthcare, we’re building high-impact teams and transforming mental wellness. No medical background required—just leadership, drive, and a genuine commitment to making a difference. You Know People. We’ll Teach You the Rest. We don’t need clinical experience — we need compassionate, influential people who can inspire others, build trust, and drive meaningful impact. If you’re people-focused and passionate about making a difference, we’ll provide the training you need. The Role: Patient Care Manager (PCM) | As a Patient Care Manager at Serenity, you’ll connect deeply with patients, guide them through treatment options, address concerns, and help them take the next step toward healing—all while supporting your team wherever needed. If you're ready to make an impact, elevate care, and grow your career with a forward-thinking team, keep reading and apply today!
Requirements
- High School Diploma/ GED
- Strong customer service mindset
- Excellent verbal and written communication, and basic math skills
- Minimum of 3 years of full-time experience
- Experience in the following roles have translated well: orthopedic, dental or vision offices, caregiver for children with disabilities (autism, muscular dystrophy, etc.), professional tutoring, personal coaches, and high-end restaurant servers
Responsibilities
- Build strong patient relationships with a high degree of compassion and connection
- Educate and address questions about Serenity’s life-changing treatment options
- Help patients feel comfortable getting scheduled to start their healing journeys
- Learn and be willing to fill in for other clinic roles as needed
Benefits
- Fulfillment – make a real difference for others as you help our patients ‘take back their lives’
- Huge growth/promotion potential as we continue to expand
- Competitive pay
- Excellent benefits: We cover 90% of medical, dental & vision
- 401(k) – because your future deserves self-care too
- 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
101-250 employees
