Hospitality I - Part Time (Overnight)

The Crossing at Big Creek•Cottonwood, AL

43d

About The Position

We are looking for the right employee who can set the tone for a guest's experience. A warm and friendly smile can turn a stressful travel day into the relief and relaxation of feeling at home. Are you friendly by nature? Do you enjoy making others feel welcome? Are you always the one offering to be the host? Do you have a keen eye for detail and the little things that matter? If so, then you are who we are looking for! Come help us create a home away from home for our guests! Guest service representatives check guests in, answer questions, and are a general resource that guests can rely on. TCBC is an Equal Opportunity employer that is fully committed to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state of local law. We are dedicated to providing a work environment free from discrimination and harassment and where employees are treated with respect and dignity

Requirements

High School Diploma
Must be 21 or older
Computer Experience with Microsoft Word & Excel
Great Customer Service Skills
Great Phone Etiquette skills
Customer Service or Front of House experience
Professional appearance
Fill in other shifts as needed

Nice To Haves

Experience with Innroad software

Responsibilities

The Front Desk Hospitality Attendant will be required to greet guests as they arrive at the Lodge and RV Park in a professional, courteous manner.
Check Guests In/Out for Lodge & RV Park using InnRoad software
Receive payments for room and RV Pad rentals: Cash or Credit
Verify currency and return customer change accurately
Clean carpets with carpet machine as scheduled
Remove Linens from beds and bathrooms
Remove garbage as needed
Operate washer & dryer on site
Maintain a pleasant atmosphere for night Guests; keep noise to a minimum
Follow the procedure when dealing with difficult Guests
Maintain snack and soda inventory for Guests
Maintain cleanliness in common areas of the Lodge
Work alternate hours in an emergency
Participate in the Corporate Core Values training program