Hospitality Host PRN
About The Position
Greets customers, acts as a liaison between guests and any necessary hospital departments. Oversee Information Desk Volunteers. Provides clerical support to hospital departments and administration. Shift Details Monday, Tuesday and Friday 6pm - 10pm PRN / cover other shifts as needed The Facility Host is a liaison between guests and hospital departments. This caregiver is responsible for greeting customers, answering telephone calls, taking messages, and forwarding calls in a courteous and efficient manner. Responsibilities include scheduling and oversight of Information Desk Volunteers, manage wheelchair availability at all hospital entrances, track service metrics to report and as applicable, ensures patient messages are delivered. The Facility Host ensures customers’ requests are triaged and handled appropriately and timely, responds to requests for information and appropriately releases information based on policy and maintains an organized and clean work and reception area. This caregiver will tactfully handle difficult situations with customers while remaining positive and professional. And when needed, will escalate issues to the appropriate staff member. The Facility Host provides clerical support and may assist with any of the following assignments: sorting and distributing mail; typing; data entry; scheduling appointments or meetings; ordering, stocking and maintaining supplies; assembling files or packets; scanning documents; processing forms or paperwork; or other clerical duties. May escort or assist outpatients/guests/visitors in navigating to areas in the hospital, using a wheelchair if necessary.
Requirements
- Demonstrated customer service experience
- Positive demeanor and excellent communication skills
- Knowledge of basic office equipment, including printers, phones, etc.
- Exemplify strong organization skills and attention to detail
- Competent with Microsoft Office products
- Interact with others by effectively communicating, both orally and in writing.
- Operate computers and other office equipment requiring the ability to move fingers and hands.
- See and read computer monitors and documents.
- Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
- May require lifting and transporting objects and office supplies, bending, kneeling and reaching as well as pushing patients in wheel chairs and escorting them to their destination.
Nice To Haves
- Associate degree
- Bi-Lingual (Fluency in both English and Spanish)
- Familiar with medical terminology
- Hospitality experience
Responsibilities
- Greets customers
- Acts as a liaison between guests and any necessary hospital departments
- Oversee Information Desk Volunteers
- Provides clerical support to hospital departments and administration
- Answering telephone calls
- Taking messages
- Forwarding calls in a courteous and efficient manner
- Scheduling and oversight of Information Desk Volunteers
- Manage wheelchair availability at all hospital entrances
- Track service metrics to report
- Ensures patient messages are delivered
- Ensures customers’ requests are triaged and handled appropriately and timely
- Responds to requests for information and appropriately releases information based on policy
- Maintains an organized and clean work and reception area
- Tactfully handle difficult situations with customers while remaining positive and professional
- Escalate issues to the appropriate staff member
- Sorting and distributing mail
- Typing
- Data entry
- Scheduling appointments or meetings
- Ordering, stocking and maintaining supplies
- Assembling files or packets
- Scanning documents
- Processing forms or paperwork
- Escort or assist outpatients/guests/visitors in navigating to areas in the hospital, using a wheelchair if necessary
Benefits
- We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
- Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
