Hospitality Host

Sycuan Casino Resort • El Cajon, CA

273d

About The Position

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive. Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region. One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Requirements

• High School Diploma or G.E.D.
• 2 years guest service experience

Nice To Haves

• Hospitality Experience
• Host Experience

Responsibilities

• Provides guest service and promotes guest relations by answering and facilitating casino Player Development calls, welcoming VIP guests entering the casino or approaching the VIP desk, verifying club member identification, verifying guest eligibility to participate in promotions, answering guest inquiries, informing guests of daily promotions, offers and special events, promoting Club Sycuan VIP benefits, and treating all guests in a friendly and courteous manner.
• Provides support to the department by assisting with administrative duties for the Player Development Department, assisting with reservations to VIP events, sponsored events, hotel stays, distributing promotional merchandise as directed, and coordinating with hosts during Player Development offer redemption days to ensure efficient service.
• Provides updated player information to the department promptly notifying a member of the Host Team, or Guest Relations Supervisor of guest comments and/or complaints, collecting guest play preferences with each interaction, communicating player experiences to the hosts, updating player information in the CRM, and acting as a liaison between VIP guests and Hosts.

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED