Hospitality Float

High Desert Medical Group • Lancaster, CA

1d • $21 - $28

About The Position

High Desert Medical Group is seeking a full time Hospitality Float. This
individual will be responsible for a variety of tasks that lead to a high level
of customer satisfaction. As the first point of contact, the Hospitality
Float creates the patient's first impression. Throughout the day, the Hospitality
Float greets and assists patients with a variety of needs while maintaining a
professional, positive, and caring attitude at all times.

Requirements

• High School diploma or equivalent.
• Excellent customer service skills.
• Ability to type 20 words per minute accurately.
• Excellent interpersonal and communication skills.
• Ability to work in a busy, multi-task environment

Nice To Haves

• Knowledge of basic medical terminology helpful.
• Ability to read, write, and understand Spanish preferred.
• Computer literacy preferred.

Responsibilities

• Smiles and makes eye contact when greeting patients and other customers.
• Displays a warm and pleasant personality emphasizing tact, empathy, and patience.
• Demonstrates care, concern, and courtesy when interacting with all internal and external customers.
• Has thorough knowledge of HDMG locations and operations within the clinic.
• Directs or escorts patients to the location of their appointments.
• Offers curb assistance when patient is not ambulatory, during inclement weather, or whenever patient has a need.
• Utilizes common sense on when to page security guards when needed.
• Demonstrates constant awareness of their surroundings including clinical suites, Urgent Care, and hallways.
• Provides information and assists patients with a Dial-A-Ride or other taxi services.
• Maintains a clean and professional appearing work area.
• Maintains neatness and cleanliness of suites.
• Assists and/or page housekeeping for water spills, restroom cleanup, etc.
• Follow and adhere to HDMG's standards of attendance policy, as it is pertinent to be available to greet and escort patients to their appointments, maintain suite cleanliness, and assist with a variety of patient needs.
• Perform all other duties as assigned.

Benefits

• a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED