Hospitality Coordinator

Roofstock•Oceanside, OR

About The Position

As a Hospitality Coordinator, you’ll serve as the on-the-ground expert responsible for keeping our homes functional, clean, and stocked (FCS) for every guest. You’ll perform inspections, restock supplies, prep for arrivals, complete light maintenance, and respond to in-market issues during and between stays. This role is a combination of what many companies call a property caretaker and a runner and may at times include work more generally associated with that of a hotel front desk. You’ll be field-based, covering a subset of homes in your zone, and will report to the Team Lead, Hospitality Ops. Your work will directly impact guest satisfaction, review scores, and how well we care for our homeowners’ properties.

Requirements

1+ years of experience in hospitality, property care, vacation rentals, or related field
Detail-oriented and highly reliable
Ability to follow checklists and brand standards consistently
Physically capable of lifting 25+ lbs and walking/standing throughout the day
Strong communication skills and service-minded attitude
Comfort using mobile apps and task tracking tools
Valid driver’s license and reliable vehicle required
Able to work weekends, holidays, and on-call rotations
Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.
Any offer of employment is conditioned upon the successful completion of a background investigation.

Responsibilities

Conduct inspections of homes before and after guest stays to ensure they meet brand standards; document inspections and reports issues via our task management systems
Restock consumables and inventory supplies to maintain FCS readiness
Leave hospitality touches such as gifts and welcome notes for arriving guests
Handle basic maintenance tasks (e.g., lightbulb changes, TV resets, small repairs) and coordinate with the Maintenance team for larger issues
Support turnovers with tasks like bedmaking, resetting decor, tidying, and removing trash
Respond quickly to urgent in-stay needs or on-the-ground guest issues when dispatched
Track supply usage and flag homes with unusual patterns or repeated problems
Be a visible, professional presence in the field, supporting teammates and guests as needed including occasionally taking incoming phone calls/messages and making outbound calls/messages to guests and owners
Support Hospitality Managers with dispatching of field tasks during non-peak times of day
Primarily support the operations of your zone while being available to assist other zones as needed based on market need
Other duties as assigned