Hospitality Coordinator - PS ATL

Extime PS LLC-posted just now
Full-time • Entry Level
Hapeville, GA
101-250 employees
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The ideal candidate must feel comfortable in a behind the scenes role as planning for the first and last impression for our guests and members, possess excellent verbal and nonverbal communication skills, and be able to own a variety of tasks at any given moment. Successful candidates will be warm, professional, flexible, discreet, and make the member or guest the top priority. A Hospitality Coordinator is primarily responsible for the efficient and accurate handling of all suite products and services before, during and after a member’s use of PS. Successful candidates will be warm, professional, detail-oriented, flexible, and discreet, and make the member or guest the top priority.

  • Act on all coordination and communication required for Suites, Preferences, Food Orders, Surprise & Delights, Milestones and Top Tier Travelers.
  • Respond to all email communication that comes to the hospitality email distribution and inbox.
  • Assign suites, assign S&D’s, keep PSNAX (our operating system) up to date and book amenities as requested.
  • Review preferences for shift and following day – may require offsite purchases handled by Hospitality.
  • Research members and guests for suite customization and S&D opportunities.
  • Review S&D opportunities 5 days out – may require offsite purchases handled by hospitality.
  • Oversee all chats and radio any in the moment requests.
  • Assist with suite setup and preparation of all suites.
  • Assist with Setup of S&D’s.
  • Assist with Suite Inspections and coordinate suite turnover with Housekeeping.
  • Communicate any inventory needs with Inventory Specialist.
  • Assess suites/Airfield Areas and account for used items, restock as needed.
  • Track inventory using the point-of-sale system, Toast.
  • Participate in Teams chats to create a seamless experience for each movement.
  • Strong communication on the radio with different teams for different tasks.
  • Experience working around confidential and sensitive information.
  • Experience in a customer service, airline and/or hospitality industry related role.
  • Ability to focus attention on member needs, remaining calm and courteous at all times
  • Strong interpersonal and problem-solving abilities
  • Ability to have creative and proactive ideas
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively and collaboratively as part of a team
  • Must be able to be active and lift a minimum of 25 lbs
  • Minimum education requirement of High school Diploma/GED
  • Pass a pre-employment drug screening + background check
  • Collection of SSN as part of the background check process will be required
  • Must be authorized to work in the United States
  • PS is a 24 hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.
  • Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
  • 401K retirement plan with company matching
  • Health and Dependent care FSA and HSA with company matching
  • Merit-based raises and bonuses
  • 12 PTO Days / 6 Paid Sick Days Prorated Annually
  • Monthly health & wellness and cell phone reimbursement
  • Paid training
  • A great career path with promotion opportunities.
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