Hospitality Attendant | Jacksonville Holiday Inn

SHANER•Jacksonville, FL

5h•Onsite

About The Position

Shaner Hotels is an award-winning hospitality owner-operator and management company with a portfolio of over 65 properties and more than 7,500 rooms across 14 states and four countries. They partner with top Hospitality Brands and independent locations, offering services like hotel development, design and construction, e-commerce, and revenue management. Shaner has an immediate opportunity at their Holiday Inn in Jacksonville, Florida. This 98-room hotel is conveniently located on the East Loop of I-295 and Baymeadows Road, southeast of downtown Jacksonville, close to shopping centers like St. Johns Town Center and The Avenues, and educational institutions such as the University of North Florida, Mayo Clinic, and Florida State Community College South Campus. It's also 15 minutes from the Beaches and 14 miles from Jacksonville’s Timucuan Ecological and Historical Preserve. The hotel features approximately 4000 sq/ft of conference and banquet space, making it the largest in the area for meetings and social functions.

Requirements

Minimum one year customer service experience.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Nice To Haves

Previous hotel experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
Food safety certification preferred.

Responsibilities

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Maintains standards of quality and cleanliness throughout daily assignments.
Observes all house and safety rules, food handling procedures, and security procedures.
Assist with inventories as scheduled.
Follow maintenance program and cleaning schedule.
Other duties as assigned.
Welcome, greet and interact with guests in the breakfast and lobby area.
Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line.
Prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications.