Hospitality Associate

Beacon Health System • South Bend, IN

74d

About The Position

Under general supervision of the Nutritional Supervisor, Manager, and/or Department Director, assists patients in the selection of appropriate food choices in accordance with diet prescriptions. Prepares, delivers, and/or collects patient meal trays. Assembles and delivers nourishments. Maintains accurate computer census records. Provides customer focused care to patients served.

Requirements

• Successful completion of a high school diploma or equivalent is preferred.
• Must be a minimum of 17 years of age.
• One year of experience working in a food service environment (i.e., hospital or nursing home) is preferred.
• Demonstrate job competency in actual task performance following completion of on-the-job training.
• Communication skills necessary to follow verbal and written instructions and to read and write English legibly.
• Ability to operate a computer using various software programs in a Windows environment.
• Basic mathematical ability using hand calculations or handheld calculator.
• Effective interpersonal skills necessary to consistently interact with patients, families, visitors and staff in a professional, courteous manner.

Responsibilities

• Get and carry your assigned phone first thing at the beginning of your shift. Keep it turned on all day.
• Answering telephone promptly and relaying messages in a timely, courteous and accurate manner.
• Maintain an accurate record of every tray delivered. Turn in at the end of your shift.
• Accurately clock in and out daily using appropriate codes if necessary.
• Be able to successfully change your own password when necessary.
• Inventory, gather and deliver all nourishments, floor stock and tube feedings according to sanitation guidelines.
• Discard outdated products and rotate stock.
• Return unused tube feedings.
• Learn your way around the hospital and be able to deliver to any zone.
• Demonstrate competency in reading diet orders and special notes on tray tickets.
• Follow proper policies and procedures when delivering Insulin, Isolation and Dysphagia and disposable trays.
• Perform two patient safety identifications before delivering food.
• Be able to open bed side tray tables.
• Adhere to standards for presentation of trays to patients in an attractive, appetizing manner.
• Comply with all sanitation policies and procedures.
• Maintain a clean and orderly work area.
• Be cross trained and able to work all tray line positions as needed.
• Work in dish room as necessary.
• Notify clinical dietitian, nursing staff, or other staff members of special patient needs or concerns.
• Maintain confidentiality among patients, visitors, and hospital staff in accordance with HIPPA guidelines.
• Maintain clear and pleasant conversation with patients, visitors, and staff in an easy and comprehensive manner.
• Utilize scripted dialogue for introduction, patient identification and tray presentation.
• Participate in assigned continuous quality improvement projects.
• Complete other job-related duties and projects as assigned.

What This Job Offers

• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees