Hospitality Associate

Midtown Athletic Clubs • Chicago, IL

126d

About The Position

Midtown is looking for a Hospitality Associate who will be the first point of contact for every interaction with our members and guests. The Position Midtown believes in putting the customer at the center of every decision that we make. Our Hospitality Associates set the tone for the experience of each member and guests through warm greetings, genuine goodbyes, resolving questions or issues accurately and quickly and creating memorable, lasting moments during each visit. A Midtown Hospitality Associate plays a key role in delivering on our promise to inspire others to transform their lives. Welcome to some of the most important work you will ever do.

Requirements

• Availability to work a flexible schedule (including evenings, weekends, and some holidays)
• Demonstrate strong customer service skills and enjoy serving others
• Working knowledge of customer services standards
• Work gracefully and quickly under pressure
• Great personality that naturally connects with a wide variety of people
• Keen memory and delightful sense of humor
• Quickly make calculations when handling money
• Work well in a collaborative team environment
• Highly organized and efficient
• Excellent communication skills

Responsibilities

• Greet everyone who enters the club with a warm welcome
• Seek to understand how you can help make someone’s experience special
• Demonstrate sound judgment, professionalism, and optimism
• Assist members with program registration, payment processing, and scheduling services
• Handle check-ins, addressing questions and resolving issues appropriately
• Identify potential friction points for customer and help find solutions
• Participate in service recovery
• Maintain cleanliness of front desk areas to contribute to an exceptional facility experience
• Contact housekeeping and maintenance departments when a problem is reported
• Answer queries regarding club services and facilities
• Implement processes and procedures to ensure consistent delivery of service
• Complete transactions for paid services or goods
• Complete tasks or projects as assigned such as calling members with birthday greetings

Benefits

• Complimentary club membership
• Discounts on Midtown products and services
• Access to hundreds of free courses for professional development
• Health insurance for eligible full-time associates (30+ hours a week)
• And more

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees