Hospitality Associate

Christs Church • Jacksonville, FL

76d

About The Position

The Hospitality Associate is key in creating a welcoming and engaging environment for guests attending worship services and events at Christ’s Church. This role focuses on the spiritual and practical development of volunteer teams responsible for the full 'site-to-seat' guest experience. As a connector between ministries, the Hospitality Associate ensures seamless hospitality support across all areas of the church.

Requirements

• Ability to foster a disciple-making culture.
• Strong collaboration skills with ministry areas.
• Experience in leading and developing volunteer teams.
• Excellent communication and relational skills.
• Ability to mentor and equip volunteers.
• Experience in managing vendor and business partner relationships.
• Strong organizational skills for scheduling and tracking volunteers.
• Ability to assess and improve hospitality practices.

Nice To Haves

• Experience in a church or ministry environment.
• Familiarity with volunteer management software.
• Experience in event coordination.

Responsibilities

• Foster a disciple-making culture by personally modeling disciple-making values and behaviors.
• Execute the primary direction and priorities as provided by the Experience Pastor and Hospitality Associate Director.
• Lead and develop volunteer teams to provide exceptional guest services from the parking lot to the worship center.
• Serve as the main point of contact for all ministry teams, coordinating hospitality needs and supporting their events with excellence.
• Mentor and equip volunteers to reflect Christ’s love through authentic hospitality.
• Partner with Volunteer Development to onboard, support, and advance new volunteers.
• Establish and maintain all necessary vendor and business partner relationships.
• Recruit, train, and disciple volunteers to serve effectively in all Guest Services areas.
• Create and maintain consistent weekly communication with team leaders.
• Maintain high standards of hospitality that reflect the Church’s values.
• Coordinate with pastors and staff to provide the necessary hospitality infrastructure for events.
• Plan for the progression of hospitality volunteers to resource volunteer roles in other areas of ministry.
• Participate in required staff gatherings and provide team support when needed.
• Execute processes in Rock for scheduling, communication, and volunteer tracking.
• Regularly assess hospitality practices to identify opportunities for improvement.
• Follow all established volunteer assimilation best practices and guidelines.
• Utilize Paycom, Rock, and the Office 365 suite of products.
• Complete all required dashboard reporting in a timely fashion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level