Hospitality Associate

University of New Hampshire

1d•$13 - $21•Onsite

About The Position

Perform various tasks related to the production and service of cold food and beverage items according to recipe; ensure positive guest experience in designated areas while maintaining standards of cleanliness and safety. This is an essential staff position in Hospitality Services and is necessary for food production/service operations through weather or other emergency conditions.· Job Duties: Present offerings designated in standard or cycle menus in accordance with standardized recipes. Operate full line of equipment, or POS system, as directed to include listed equipment in description. Maintain cleanliness of kitchen/service equipment. Assist in guest flow, superior guest experience, and ensuring standards of operations. Problem solves with staff to resolve operational issues and maintain professional appearance and demeanor. Participate in the orientation and training of team members, ensuring a positive work environment. Assist and direct student co-workers. Monitor product quality as directed, to include patron counts, presentation, temperature, and sanitization standards. Maintain records of patron count, temperature, food consumed, returned, or discarded as required. Inform management of customer impressions, suggestions, and equipment failure. Comply with state and local health codes. Maintain, report, and correct sub-standard safety and sanitation practices. Responsible for wearing and laundering provided departmental uniform, per Hospitality Handbook. Maintain a level of flexibility to address departmental needs, including changes in work area, operation, or assigned duties within Hospitality Services. Willingness to alter schedule temporarily if needed to support a high level of guest service. Working with co-workers and student employees in a respectful and well-mannered way as required by the UNH Hospitality Handbook. Perform other duties as assigned.

Requirements

Ability to multi-task and self-prioritize.
Must be able to wear and use appropriate personal protective equipment, as necessary.
Must be able to work a flexible schedule to include nights and weekends.
Must be able to physically meet the demands of the position including lifting, bending, twisting, pulling, and pushing loads up to 50lbs.
1 Year Experience
ServSafe Certified
Knowledge of food service techniques, sanitation, and safety
Must have a guest service passion and the ability to work with diverse teams.

Responsibilities

Present offerings designated in standard or cycle menus in accordance with standardized recipes.
Operate full line of equipment, or POS system, as directed to include listed equipment in description.
Maintain cleanliness of kitchen/service equipment.
Assist in guest flow, superior guest experience, and ensuring standards of operations.
Problem solves with staff to resolve operational issues and maintain professional appearance and demeanor.
Participate in the orientation and training of team members, ensuring a positive work environment.
Assist and direct student co-workers.
Monitor product quality as directed, to include patron counts, presentation, temperature, and sanitization standards.
Maintain records of patron count, temperature, food consumed, returned, or discarded as required.
Inform management of customer impressions, suggestions, and equipment failure.
Comply with state and local health codes.
Maintain, report, and correct sub-standard safety and sanitation practices.
Responsible for wearing and laundering provided departmental uniform, per Hospitality Handbook.
Maintain a level of flexibility to address departmental needs, including changes in work area, operation, or assigned duties within Hospitality Services.
Willingness to alter schedule temporarily if needed to support a high level of guest service.
Working with co-workers and student employees in a respectful and well-mannered way as required by the UNH Hospitality Handbook.
Perform other duties as assigned.