Retail - Hospitality Associate - Marketplace

SSA Group, LLC • Atlanta, GA

1d

About The Position

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.
We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.
Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Requirements

• Strong interpersonal and communication skills.
• Thrive in a team environment while having the ability to work independently and demonstrating flexibility in a fast-paced environment.
• Demonstrated ability to understand and implement written and verbal instructions.
• Computer knowledge and skill level, basic POS systems, and Excel.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operate, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
• None required.
• All educational backgrounds are eligible.

Responsibilities

• Fulfill guests’ needs quickly and efficiently.
• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Inform retail leadership in a timely manner when item quantities are low or special requests. Working with the warehouse team to pull & fill items as necessary.
• Relay relevant comments received from customers directly to the supervisor.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures.
• Check and stock supplies in the counter area, floor display, floor stands, and cabinets neatly, accurately, and in a timely fashion.
• Clean tables, chairs, and equipment as needed.
• Keep the counter and floor in the work or service area clean and free of debris.
• Maintain the balanced cash drawer as assigned.
• Perform other related duties, tasks, and responsibilities as assigned from time to time.
• Merchandise product to maximize sales.
• Increase sales by using promotional items or suggestive selling.
• Supports the unit in being an example for the Company & Client guidelines about Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.
• Prepare and serve a full range of coffee and espresso drinks with consistency and quality standards.
• Assemble and stock grab-and-go coolers and merchandise food counters.
• Assist with bussing tables and discarding trash.
• Produces and executes all culinary offerings from salads and sandwiches, along with operating the TurboChef oven to heat and finish flatbreads and other quick-serve menu items.
• Maintain a clean, organized café space while following food safety and sanitation guidelines.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.
• Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed